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- In case of damaged/missing product, raise a return/replacement within 2 days from the date of delivery.
- Rare & Bare will take 2 working days to review your return request.
- If our reverse pickup service is not available at your location, you would need to self-ship the product via any reliable courier partner. Rare & Bare will reimburse the courier charges in RCASH Wallet.
- After the product is received, Rare & Bare will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – physical damage/ tampered product or packaging
- Incomplete order – missing products
Under what conditions return/ replacement request will not be accepted?
- Opened/used/altered products
- Original packaging (mono cartons, labels, etc.) missing
- The return/replacement request is generated after 7 days from the date of delivery
- The damaged/missing product is reported after 2 days from the date of delivery